The Contour of Luxury Fall/Winter 2018 | Page 449

Albert La Grup was was conceived in 2006. As the founder of Albert La Grup, what what were were Albert La Grup conceived in 2006. As the founder of Albert La Grup, the emanating factors that that brought about the Albert La Grup’s unique service-oriented the emanating factors brought about the Albert La Grup’s unique service-oriented concept? concept? Founded eleven years ago ago and and clients needs and and sometimes even even requiring us us Founded eleven years clients needs sometimes requiring continuing the start up philosophy, the the clients needs before they they continuing the start up philosophy, to anticipate to anticipate clients needs before I note the ten of of request them. We We insist that that the the “impossible” I note the commandments ten commandments request them. insist “impossible” not not exist. Therefore, to fulfill this this statement, Alberta La Grup´s unique services; exist. Therefore, to fulfill statement, Alberta La Grup´s unique services; does does Discretion, Trust, Proactivity, Honesty, Flexibility, services require constant loyalty and and Discretion, Trust, Proactivity, Honesty, Flexibility, our our services require constant loyalty Exclusivity, Demand, Savoir Faire, Improve for for our our clients, adapting Exclusivity, Demand, Savoir Faire, Improve personalization personalization clients, adapting to each individual lifestyle in every and and Confidentiality. However, I will focus on on ourselves ourselves to each individual lifestyle in every Confidentiality. However, I will focus the the three most most important being Discretion/ from from how how we we communicate, to where, three important being Discretion/ aspect; aspect; communicate, to where, and and in what form form they they wish wish us to us organize Confidentiality, Efficiency and and Proactivity. We We when when in what to organize Confidentiality, Efficiency Proactivity. call call ourselves Private Client Culture. This This their their personal / family life. life. ourselves Private Client Culture. personal / family means always going the the extra mile mile to cover the the means always going extra to cover It is It a is concierge company’s aim aim to aid its clientele, which are are most most often those with with a a a concierge company’s to aid its clientele, which often those celebrity-esque lifestyle, in ways, which will will provide them with with a distinguished and and celebrity-esque lifestyle, in ways, which provide them a distinguished refined level of personal assistance and and offer an unfettered ease ease of convenience, refined level of personal assistance offer an unfettered of convenience, comfort, and and accessibility to their lives. What is Alberta La La Grup’s greatest differentiator in in comfort, accessibility to their lives. What is Alberta Grup’s greatest differentiator achieving this this feat? feat? achieving with with ALG I have grown, and and I am I am deter- Being a PA a is job that that requires ALG I have grown, deter- Being PA a is a job requires also, also, to use the137 skills that that a PA should discretion and and at the same time, mined to use the137 skills a PA should discretion at the same time, mined the the more, the the better. We We try and find find a a a complete sense of openness: have… more, better. try and a complete sense of openness: have… between tiptoeing around client’s listening - to - understand, think- balance between tiptoeing around client’s listening to understand, think- balance ensuring that that everything flows smoothly ing ing - to - anticipate, and and observing - to - obtain a a lives, lives, ensuring everything flows smoothly to anticipate, observing to obtain trying to work unnoticed, but but in doing so, so, constant understanding. The The better we we know trying to work unnoticed, in doing constant understanding. better know and and presence is even more noticeable. We We are are the the client, the the better we we can can assist them, presence is even more noticeable. client, better assist them, our our their lives! making the PA/ client relation long term. I making the PA/ client relation long term. I their lives! established the the culture of ALG during my my own own established culture of ALG during years of professional experience, through attending years of professional experience, through attending the the everyday needs of different families. But But everyday needs of different families.